Last updated: 26 October 2025
These Terms of Service (“Terms”) govern your use of malverio.com and the cleaning services provided by Malverio (“Malverio”, “we”, “us”, “our”) in Australia. By accessing our website or placing a booking, you agree to these Terms.
“Client”, “you”, or “your” means the person or entity requesting services. “Services” means our residential or commercial cleaning and related activities. “Site” means malverio.com and associated pages.
You must be at least 18 years old and have legal capacity to enter a contract. You are responsible for ensuring information you supply is accurate and kept up to date.
Service inclusions can vary by property condition, safety, access and time booked. Hazardous cleanup, exterior high-risk work and tasks outside our competence are excluded.
Booking requests are confirmed by email or phone. If you need to change or cancel, notify us at least 24 hours before the scheduled start time to avoid a late change fee. We may reschedule in cases of illness, severe weather or circumstances beyond our control.
Arrival windows account for traffic and access. If we cannot gain access within a reasonable time, the visit may be cancelled and a call-out fee may apply.
Current rates are provided on request or in your confirmation. Quotes are based on the scope you provide and may be adjusted if conditions differ materially on arrival. Payment is due upon completion unless otherwise agreed in writing. We accept card, bank transfer or invoicing for approved accounts.
Unpaid amounts may accrue late fees and collection costs. We reserve the right to suspend further services until balances are settled.
We may refuse or suspend work if conditions present health or safety risks (including mould, infestations, biohazards or unsafe structures). Additional time may be required for heavy soiling or post-renovation dust.
We hold public liability insurance. To the extent permitted by law, our liability for loss or damage arising from the Services is limited to re-supplying the Services or the cost of re-supplying them. We are not liable for wear-and-tear, pre-existing damage, inherent defects, or items not disclosed as fragile.
If something was missed, contact us within 48 hours with notes and photos. We will arrange a reasonable re-visit or another remedy in line with Australian Consumer Law. This guarantee does not apply where the area has been used after the service or access is not available for the remedy.
The Site, logos, text, graphics and content are owned by or licensed to Malverio and protected by law. You may not copy, modify or distribute content without permission.
By submitting feedback, you grant Malverio a non-exclusive licence to display it on the Site and marketing materials. We may edit for length and clarity while preserving meaning.
Your data is handled according to our Privacy Policy. Cookie choices can be managed via the banner; see the Cookie Policy for details.
Our Site may link to third-party sites or use third-party tools. We are not responsible for their content or practices. Use them at your discretion and review their terms and policies.
We may suspend or terminate Services where payment is overdue, access is unsafe, or Terms are breached. Either party may end ongoing arrangements with reasonable notice, subject to any agreed minimums.
These Terms are governed by the laws of South Australia, Australia. You submit to the exclusive jurisdiction of the courts of South Australia and the Commonwealth courts of Australia.
Before filing a claim, the parties will first attempt to resolve the dispute in good faith within 30 days after written notice. Nothing prevents either party from seeking urgent injunctive relief.
We may update these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date. Continued use of the Site or Services after changes constitutes acceptance.
Questions about these Terms can be sent to: